DELIVER A GREAT CUSTOMER SERVICE EXPERIENCE WHILE BALANCING COMPLIANCE AND REGULATORY REQUIREMENTS.Course Overview:In the local government environment, professionals are required to balance the needs of upholding compliance and regulation (e.g. saying “no”, or issuing an expiation notice), while balancing the expectations of delivering a great customer experience. Suitable For:
Key Learnings:
At the end of this course, you will be able to:
| Duration: Investment: Course Date: Delivery Method: In-House Training: Course Facilitator:
Gary is a keynote speaker, coach and consultant who takes business leaders, salespeople, entrepreneurs and service staff ‘behind the smoke and mirrors’ to show them how to build their ability to influence their future. As a lawyer, magician, negotiator, comedian and speaker, Gary is an expert in the art and science of influence – the key ability that businesses will need to navigate a future where nothing is quite what it seems. For the past 25 years, Gary has worked with business leaders, entrepreneurs, salespeople and service teams who want to survive the challenges of change and build successful, sustainable businesses. |