Issue 023
February 2013


In this issue

  • A word from the CEO
  • Industry Trends
  • Member profile
  • News Flash
  • Network News
  • Tips and Ideas
  • New Members
  • Upcoming Events
  • Upcoming Training
  • LGMA Promotions
  • About Us

Member profile

  • Julie Janssan


Upcoming Events:

  • Switched on!
  • 2013 Management Challenge
  • PLP Program
  • Network events


Corporate Partners





A word from the CEO

Happy New Year and welcome back to those of you who have had the opportunity to take some leave! I was fortunate enough to travel to Canada to visit friends and family and catch up on some time in the snow!

A big congratulations to Dr Michael Llewellyn-Smith on being awarded the AM (Member in the General Order of Australia) for significant service to local government through the promotion of city and state relations and planning.  Among numerous other positions, Michael is a Life Fellow of LGMA (SA), a former local government CEO and past President of LGMA National. Well deserved Michael and on behalf of all members, we thank you for your significant contributions to the sector.

The LGMA (SA) team and I are now back on deck and full swing into event season.

We look forward to seeing you at our TV themed conference: Switched On! At the Hilton on the 22 February, and we hope all Challenge Teams are learning lots in their preparations...

We wish all award nominees good luck, and congratulations on your nominations!




Member profile - Julie Janssan

This month we speak with Julie Janssan, Team Leader, Customer Service at the City of Onkaparinga.

Hi Julie, thanks for talking to us.

What is your current role, and what does it entail?

As Team Leader of Customer Service with the City of Onkaparinga, I am responsible for the overall management of our customer service team and developing and implementing strategic customer service initiatives.

I lead a team of 38 staff who  handle more than 250,000 call centre and front counter enquiries each year. 

I ensure they have the required knowledge, systems, processes and resources to  provide  an excellent service to our customers. It is a fantastic role and I am very fortunate to have a great team who are just as enthusiastic about customer service as I am.

read more..


Industry Trends: LGMA National CEO Blog - Does Local Government have a role in affordable housing supply?

The latest report from the National Housing Supply Council (NHSC) 2011 indicates that the gap between total underlying housing demand and supply has increased by some 28,000 dwellings in the year to June 2010, to a cumulative shortfall of some 168,000 dwellings since 2001.

The NHSC predicts the gap is expected to reach 330,000 dwellings by 2015.
  Does Local Government have a role (or responsibility) to facilitate affordable housing supply?

read more..


News Flash!

As you may know, both the Emerging Leaders Program and the Professional Leaders Programs are developed and delivered in conjunction with the University of Adelaide's Executive Education Unit. 

This article in the University of Adelaide's Review Magazine, Taryn Sexton discusses the programs with Director of the Executive Education Unit, Andrew Stevens.

See especially pages 12 and 13.

read more..


Focus on Innovation and Technology
Pioneering enterprise network telephony helps Adelaide City Council reduce costs by 75 percent and deliver anywhere, anytime working.

In an Australian first, Adelaide City Council has implemented a new Lync Telephony System.  This system has delivered significant infrastructure cost savings, reduced support costs and  provided productivity benefits to staff.

The new Microsoft Lync Server 2010 has
also delivered environmental benefits, as there is now a reduced need for travel to meetings in different locations.

read more..


Network News

If you would like to become a member of any of our networks in 2013 - just jump online and register here..

CEO Network

Our next event is on 28 February - see "upcoming events" below for details.

Community Managers Network

Aim: To provide leadership and support for people working in the Community Development and Community Services Sector within Local Government and related organisations.

Emerging Leaders Alumni Network

Aim: Bringing together professionals that have completed the Emerging Leaders Program to network, socialize and further develop their skills and contacts.

Women’s Network

Aim: The focus of the network is to maintain and improve the role of women employed in Local Government and identify and provide opportunities to network and /or gain development and training.


Tips and Ideas - Use Video!

If a picture is worth a thousand words, what's a video worth?  A million?

Using video is a great way to get your message across, and it's so easy and inexpensive with You Tube and easy to use cameras.

Think about how you might use video for your communications, training or even in-house project updates.

To get you thinking, here's a link to ICMA's excellent video "channel", ICMA TV.

It's full of great ideas and examples of best practice...

read more..


LGMA Promotions

1. LGMA (National) Indonesia Partnership Program

Local Government Managers Australia (LGMA) and the UTS Centre for Local Government will
implement the Australia Indonesia Partnership for Local Government Planning and Budgeting
in 2013, to assist local government practitioners in Indonesia improve accountability and
systems to deliver services such as health, education, social welfare and sanitation. 

LGMA National is calling for expressions of interest from local government practitioners who
are working in these areas and interested in contributing to the program.

read more..

2. Congratulations to the PLP scholarship winners:

Due to the generous contribution towards the Professional Leaders Program Scholarship fund by UHY Haines Norton, three scholarships were awarded to subsidise the program fees for the following regional participants:

  • Russell Peate, Mid Murray Council
  • Bobbi Pertini, District Council of Yorke Peninsula
  • Chris Parish, Wakefield Regional Council

In addition, the marketing of this scholarship attracted additional funding from the LGA and Office for State / Local Government Relations which in turn funded Nikki Meredith, District Council of Elliston and Deb Larwood, District Council of Kimba.

Programs like this are essential to the capacity building of the sector and fostering strong leaders is essential to addressing the workforce planning issues the sector is facing.

We wish all participants and scholarship recipients the best with their development during the PLP.


Upcoming events
and programs

Click on the events, programs and training for more information.

Switched on!
22 Feb 2013. Hilton Adelaide

CEO Network Forum
Of Mice and Dragons: Growth in a Governance Framework
28 Feb 2013, Hilton Adelaide

LGMA SA Leadership Excellence Awards
Save the date - 19th April 2013 - more information to come!

Upcoming training

‘NEW’ Professional Leaders Program
11 Feb 2013

Emerging Leaders Program
13 May 2013


New members

Alice Blanchard  City of Prospect
Andrew  Makin   General Manager Corporate Services  Rural City of Murray Bridge
Andrew  Meddle  General Manager Sustainable Communities  Rural City of Murray Bridge
Cheryl   Thorpe   Manager Corporate Affairs  City of Playford
Damien  Jenkins Manager Finance  Rural City of Murray Bridge
Rebecca Tappert Coordinator Administrative Services  The Barossa Council
Simon    Bradley General Manager, Infrastructure & Environment  Rural City of Murray Bridge


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About LGMA

Founded in 1936, Local Government Managers Australia is the leading Professional Association representing Managers and Aspiring Managers in Australia and Asia/Pacific.

LGMA is committed to the development and improvement of local government management. It is committed to maintaining high professional and ethical standards throughout the profession and to ensure that its members are at the forefront of change and innovation.




LGMA (SA) PO Box 754, Kent Town SA 5071 |  3-5 Hauteville Tce, Eastwood SA SA 5063 | Ph: 8291-7990


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