USEFUL SKILLS AND STRATEGIES TO LEAD CONVERSATIONS THAT BUILD RELATIONSHIPS AND IMPROVE PERFORMANCE

Program overview

Critical to the success of any organisation are conversations which build relationships, encourage collaboration, drive innovation and improve performance. The ability to initiate, lead, manage and facilitate these types of conversations is an essential skill for all professionals. This program uses participants’ own workplace scenarios to improve their understanding of the dynamics of these conversations and provide them with a range of skills and strategies to improve their ability and confidence.

Suitable for:

Leaders at all levels

Key learnings:

At the end of this program participants will be able to:
  • understand the mental models that underpin different types of conversations
  • identify the key turning points for difficult or emotional conversations
  • establish safe and respectful conditions for better conversations
  • manage and defuse conflict and establish strong collaborative relationships
  • utilise a range of skills to put their point of view, hear others’ points of view, build relationships and gain acceptance of ideas
  • adapt these skills to initiate, lead, manage and facilitate conversations in a range of settings, and involving different personalities and levels of emotion

Resources


Contact

Kate Staples 

Manager Learning and Development

E: kate@lgprofessionalssa.org.au

P: 08 8291 7996


REGISTRATIONS ARE NOW CLOSED

If you would like to discuss tailoring this Short Program as an in-house program, please contact Kate Staples using the above contact details.

Mailing Address:  5 Hauteville Tce EASTWOOD   Phone: 8291-7990   Fax: 8451-1568   E-mail: admin@lgprofessionalssa.org.au

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